Join our team as Sales Administrator, Namibia

Position Overview:

The Sales Administrator is responsible for managing and coordinating all sales administration processes to ensure efficient deal progression from initiation to final approval or registration. The role involves close liaison with clients and bank consultants, monitoring mortgage application progress, maintaining accurate records, and ensuring all documentation and deadlines are met. The incumbent supports the sales team by delivering high-quality administrative services, maintaining client databases, and providing regular reports, while ensuring excellent client communication and issue resolution.

Requirements:

• Grade 12 (Matric) – Essential
• Office Administration Certificate (advantageous)
• Minimum of 2 years’ experience in an administrative role
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• TO APPLY: Send us your CV to Careers@ihsproperty.co.za
• Subject line: Application – Sales Administrator Namibia

 

Job Responsibilities

• Manage and coordinate all sales administration activities
• Conduct regular follow-up calls with clients regarding outstanding documents, progress updates, and general communication
• Liaise with bank consultants to follow up on mortgage applications, approvals, and outstanding requirements
• Monitor application progress with bank consultants and ensure timely updates
• Maintain accurate records and provide regular progress reports to the line manager
• Upload and manage documentation on Bondlist
• Support the sales team by ensuring all administrative processes are completed efficiently and within required timelines
• Monitor deadlines and ensure all submissions meet required timelines
• Track and follow up on all deals from initiation to final approval/registration
• Assist in resolving client or application-related issues in a timely manner
• Maintain and update client databases
• Prepare weekly reports
• Perform any other duty as requested by line manager

Note: The responsibilities are not limited to the above and may vary or change as per business requirements.

Skills and Knowledge:

• Excellent verbal and written communication skills
• Strong telephone etiquette and professional client engagement
• Advanced administrative and organisational abilities
• Effective time management with the ability to prioritise and meet deadlines
• High attention to detail and accuracy in record-keeping
• Strong customer service and relationship management
• Ability to work under pressure in a fast-paced environment
• Problem-solving and issue resolution capability
• Ability to manage multiple tasks simultaneously
• High level of confidentiality and discretion when handling sensitive information
• Strong follow-up and coordination skills
• Proactive and deadline-driven approach

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Matric) – Essential
• Office Administration Certificate (advantageous)
• Minimum of 2 years’ experience in an administrative role
• Previous experience in sales administration or property/bond processing (advantageous)
• Proven ability to manage multiple tasks and meet strict deadlines